We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of fritzi's place (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://fritziplace.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
20 Jul 2020 12:50
Free shipping is everything. I'm glad I didn't have to pay extra. Thanks to the store for this !
20 Jul 2020 12:26
Just the best. Savings for are 100% worth it. The store is awesome
20 Jul 2020 06:03
i really liked , it's better than i hoped
17 Jul 2020 12:18
amazing quality, will be ordering more! Thank you!
16 Jul 2020 03:39
this is a fairly good price for , i dare say. given that the quality is superior, this is really a bargain
15 Jul 2020 12:04
I've purchased on sale and the quality is amazing
15 Jul 2020 02:55
Excellent quality, reallllllly satisfied. would recommend
15 Jul 2020 01:40
was packed carefully. loved it
13 Jul 2020 04:09
super good and thanks for free shipping.
11 Jul 2020 03:20
Thanks, My purchase arrived very quickly and it's perfect, I love it so much!
10 Jul 2020 06:07
9 Jul 2020 12:45
of good quality for such money
9 Jul 2020 01:45
very good! Thank you!
8 Jul 2020 02:43
Perfect! was delivered very fast. The quality is good. Thank you! I'm very satisfied!
4 Jul 2020 12:13
fully matches description.
3 Jul 2020 12:11
With a discount, is a great offer. Loved the seller attitude!
30 Jun 2020 12:42
Delivered in good condition. Beautiful color!
28 Jun 2020 12:03
amazing , thank you!
26 Jun 2020 03:11
pretty and durable, thanks!
24 Jun 2020 01:44
Very fast shipping, as described. I recommend this shop. Thank you very much :)))
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.