SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fritzi's place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fritziplace.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
nice and in good condition...thank you...
superb . i love it!
When such a cheap is available online, it's logical to buy it instantly. That's what I did :-)
This was a really beneficial purchase. Thanks to the webstore owner!
Utterly happy with purchase. Thanks to the store!
Excellent quality, reallllllly satisfied. would recommend
As for my review, I am deeply satisfied with my order. Came in time, quality as described, the seller is lovely
It's a brand new , and for such a cost I couldn't resist
I really like this . very beautiful. Thnx!!
it's really resonably priced, and the store offers a great service.
I am so comfy with ! This is the most terrific offer ever! we would recommend this bargain. It was handed over so fast, the appraised delivery was a bit more than later and it came faster than in nine days after buying it! remarkably enthusiastic with the purchase and with the customer service. And this offer, outpaced our expectations for theexpenses.
overly excited about receiving it!
Very good!
using for 2 weeks already. no flaws noted
in this store is a really good offer. i wasn't disappointed.
I was extremely glad to find online for such a reasonaby price and from such a reputable seller
Never thought buying online can be such fun. Thanks to the seller, my expectations are more than met!
came in great condition and as picture, the shipping time was ok arrived as promised
very satisfied with the product. i recommend
met all my expectations. looks great!
It's the best I've ever bought online
is worth its price. can recommend it without hesitation
I'm super happy, everything is great, quality sooooo amazing, good store, advice!)
That can be cosidered a really inexpensive in comparison to other offers. Thanks to the seller!
Everything is ok. Thnx!