We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of fritzi's place (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://fritziplace.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
21 Jul 2020 01:45
Thanks a lot!! All is OK!
16 Jul 2020 08:10
Thanks for discount! I finally get it! Love it so much!
15 Jul 2020 12:40
I really appreciate customer service, thanks for answering all my questions! Item arrived as I was promised! Thanks so much!
14 Jul 2020 12:42
Never thought buying online can be such fun. Thanks to the seller, my expectations are more than met!
José Luis Castro
13 Jul 2020 03:00
can't complain, is of top quality
12 Jul 2020 08:30
i didn't even have to wait till is on sale - i am more than happy with its price right now
11 Jul 2020 12:00
Glad I managed to get online - won't have to go to anywhere
8 Jul 2020 12:19
super nice item! my roommate is delighted with my new
7 Jul 2020 03:28
it's lovely ! just as described
6 Jul 2020 12:44
Happy with my new
5 Jul 2020 01:35
very good product, high quality, will order again
3 Jul 2020 03:22
New is amazing! I'm so glad I managed to get it one of the first
2 Jul 2020 03:56
Perfect! Came very well packed. Exactly what I wanted. Thanks a lot!
2 Jul 2020 01:19
Everything is fine, advise this to everybody
1 Jul 2020 12:00
it's always cool to get a new without any additional expenses. thanks for the free shipping!
1 Jul 2020 02:00
Thank you very much, received intact! Everything is perfect, satisfied at 100%!
28 Jun 2020 12:16
with or without a discount is freat value for money
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.